Can’t get into your account? Work through these quick checks, in order.

1. Reset your password.

   Most sign-in problems clear up with a fresh password. Use the reset password page and check your spam folder for the email.

2. Try an email sign-in link.

   On the login screen, choose “Sign In via Email” and we’ll send you a link that signs you in automatically.

3. On a TV, use the QR code.

   Scan the code on your TV screen with your phone to sign in through a web browser instead of typing.

4. Signed up with Apple?

   You’ll need to set a password first. Open the Account section in the app and choose “Set Password.”

5. Joined before November 20th?

   Older accounts need a password reset before signing in on the new app. See switching to the new app.

6. Update the app.

   Make sure you are on the latest version of the Next Level Soul TV app and your device software.

Still locked out? Email tv@nextlevelsoul.com with the email address on your account and the device you are using.