If your subscription was registered before November 20th

If you had an account on our old site (before November 20th), please reset your password using the following link:

Reset Password

For mobile app users

1. Make sure you have the latest version of the app installed.
2. Before logging in, reset your password if you haven’t already done so after November 20th.

For TV app users

1. Log in using your email and the updated password (after reset).
2. Or log in via a web browser by scanning the QR code displayed on your TV screen.

Logging in across all devices

You can log in via email using these steps:

1. Click “Sign In via Email” on the login screen.
2. You will receive an email with a login link.
3. Click the link to be automatically logged in on your device.

General guidelines

• New users: If you are not already subscribed, please register as a new user. Your previous login credentials will no longer be recognized.
• Accessing videos: If you click on a video, you will be redirected to the checkout screen. Already subscribed? Click “Sign In” and enter your credentials (after resetting your password). If your subscription is valid, you’ll be redirected to the home page.

For Apple login users

If you used Apple login for your subscription, you need to set a password to log in to the TV apps or website.

1. Go to the Account section (right menu) within the app.
2. Use the “Set Password” option to create your password.

For further assistance, please reach out to our support team at tv@nextlevelsoul.com.