PRIVACY POLICY

Last Updated: March 25, 2025

Welcome to Next Level Soul, Inc. (“Next Level Soul,” “us,” “our,” or “we”). We produce content, videos, training materials, products, services, and/or other materials (collectively along with our titles, features, content, software, updates, audio content, video files, downloadable content, add-ons, and/or modified versions, “Content”), made available on our websites, which includes without limitation nextlevelsoul.com, nextlevelsoul.tv, and nextlevelsoul.shop among others (collectively the “Site(s)”), and various mobile applications (“Apps”).

To do that, we need information about you. Protecting your privacy is very important to us. We only use your information where we have a legal basis to do so. This Privacy Policy will help you understand what information we collect, how we use it, and what choices you have when you use the Sites, purchase any of our Content, subscription services or additional offerings, participate in our events or promotions, and more generally use any of our other products or services (collectively with the Content, Apps, and Sites, the “Services”).

By using our Services, you are accepting the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Services. We reserve the right to modify or amend the terms of our Privacy Policy from time to time. Your continued use of our Services following the posting of changes to the Privacy Policy will mean you accept those changes. If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to personal information already in our possession, we will provide you with notice of the modifications or amendments.

Please be advised that the practices described in this Privacy Policy apply only to information gathered by us through our Services. It does not apply to any information you provide to third-party platforms used to access the Services. Please review their privacy policies carefully to understand what information they may collect, process, and use from you.

You should also read our Terms of Service, which set out the contract between you and us.

1. The Information We Collect About You

This Privacy Policy covers our use of any information that can or could be used to identify you (“Personal Data”).

We may collect and use the following Personal Data to provide the Services to you and fulfill the Terms:

• Information you provide during account creation, newsletter sign-up, or customer support requests.
• Information collected automatically, such as IP address, location, browser type, and device information.
• Information provided during purchases, including billing details and shipping addresses.
• Data collected through third-party vendors such as payment processors or content delivery platforms.

2. How We Use the Information We Collect About You

We use your information for the following purposes:

• To provide and improve our Services.
• To manage your account.
• To ensure compliance with our Terms.
• For internal analytics and business improvements.
• To send you notifications, updates, or promotional materials.
• For legal compliance, including fraud prevention.

3. Who We Share Information With

We will not share your Personal Data except under the following circumstances:

• Service Providers: We engage trusted third-party vendors for payment processing, customer support, and platform hosting.
• Legal Compliance: We may disclose your information if required by law or to prevent fraud.
• Business Transactions: In case of a merger, sale, or acquisition, your data may be transferred as part of the business assets.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze trends, and personalize your interactions with the Services. You may manage or disable cookies through your browser settings.

5. How We Keep Your Data Safe

We implement appropriate security measures to safeguard your Personal Data against accidental loss, unauthorized access, or improper disclosure. Access to your data is strictly limited to employees, contractors, or agents who require it to perform their duties.

6. How Long We Keep Your Data

We retain your Personal Data for as long as necessary to provide the Services and fulfill legal requirements. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

You have the right to:

• Request access to your data.
• Request correction or deletion of your data.
• Withdraw consent for data usage (where applicable).

To exercise these rights, please contact us via the provided contact information below.

8. Legal Grounds for Data Processing

We rely on the following legal bases for processing your Personal Data:

• To provide our Services.
• To comply with legal obligations.
• With your consent (where applicable).

9. Children's Privacy

The Services are intended for users over the age of 18. We do not knowingly collect data from children. If you are a parent and believe your child has provided us with information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. If we make material changes, we will notify you through our Services or by email. Please review the Privacy Policy periodically for updates.

11. Third-Party Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third-party platforms. We encourage you to review their privacy policies before sharing any data.

12. Disclosures for California Residents

In accordance with the California Consumer Privacy Act (CCPA), California residents have the right to:

• Request details about the data we collect.
• Request deletion of your data.
• Opt out of data sales.

We do not sell your data.

13. International Users

Our Services are designed for users residing in the United States. If you access our Services from outside the U.S., you consent to your data being processed and stored in the U.S. or other applicable territories.

14. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Next Level Soul
Email: support@nextlevelsoul.com
Mailing Address: 13492 Research Blvd. #757-120, Austin, TX 78750

Please Note

We do not accept unsolicited books, pitches, gifts, letters, or other submissions. Any such materials sent to Next Level Soul or Next Level Soul TV will be destroyed and will not be acknowledged or returned. Please refrain from sending any unsolicited materials. Thank you for your understanding.