My item arrived damaged or wrong. What now?

We are sorry about that, and we will make it right. If your item arrived damaged, misprinted, or defective, or if you received the wrong item or the wrong size, we can refund you or send a replacement.

1. Email gifts@nextlevelsoul.com within 30 days of delivery.
2. Include your order number and a clear photo of the problem.
3. We will confirm and send your refund or replacement.

Because every item is made just for you, we do not accept returns or exchanges on products we make for you. See Can I return or exchange an item?