Member Support
How can we help you today?
Answers about your plan, your account, and watching on every device. Short steps. Plain words.
New to Next Level Soul TV?
Start here. Learn what is included, what it costs, how to sign up, and how to cancel if you ever need to.
Your Device
Find help for your device
Pick what you watch on. We will show you how to subscribe, log in, and watch.
Browse by Topic
Every guide, sorted by what you need
Pick a topic to see all of its articles.
Start Here
What Next Level Soul TV is, plans and pricing, signing up, and resetting your password.
9 articlesAccount and Billing
Cancel, update your payment details, fix a failed payment, or find your membership and purchases.
12 articlesSubscribe Through an App
Step by step for iPhone, Android phones, Roku, Apple TV, and Android TV. Fire TV is currently not available.
6 articlesWatch on Your Device
Watch on your TV, cast with Chromecast, and turn closed captions on or off.
7 articlesiPhone and iPad Support
Install the app, log in, turn on casting, and request a refund through Apple.
4 articlesSwitching to the New App
Moving over from the old Next Level Soul app.
2 articlesQuick Answers
The questions we hear most
How much does Next Level Soul TV cost?
It is $19.99 per month, or $199 per year on the annual plan. The yearly plan includes full Mastery access.
Can I cancel anytime?
Yes. There are no contracts. You can manage or cancel your subscription at any time from your account settings.
Is the content commercial free?
Yes. Everything on Next Level Soul TV is commercial free.
What can I watch on Next Level Soul TV?
Films, series, documentaries, guided meditations, yoga, live events, wellness content, commercial free podcasts, and original shows.
Can I download videos to watch offline?
Not at this time. Offline downloads are not supported. Everything plays on demand.
Can I share my account with others?
No. Accounts are for one member and cannot be shared.
Can I get a refund?
Yes. Email tv@nextlevelsoul.com within 30 days of your purchase and we will take care of it. If you subscribed through Apple or Google, that store handles the refund. See our Refunds guide for the steps.
Is Next Level Soul TV available in other languages?
Content is in English right now. German, Spanish, and French versions are planned.
How often are new podcast episodes released?
Usually once a week.
Most Read
Most popular articles
Still need a hand?
Our team reads every message. Tell us what device you use and what you see on the screen, and we will get you sorted.
Contact Support