Help – Where are my Mastery purchases

Help Center / Account Assistance

Where do I find the Mastery course I purchased?

If you bought a Mastery course, it lives under the Purchases button. It is always in the same spot: the top right of the header.

Find it in 3 steps

  1. Sign in with the email you used at checkout.
  2. Look at the top right of the header for the button or small dropdown that says Purchases.
  3. Open Purchases and choose your Mastery course.

On your device

The layout shifts a little from device to device, but there is always a Purchases button or dropdown at the top right.

  • Web browser: sign in, then open Purchases in the top right of the header.
  • iPhone and iPad app: open the app, sign in, then tap Purchases in the top right.
  • Android app: open the app, sign in, then tap Purchases in the top right.
  • TV apps (Roku, Apple TV, Android TV): sign in, then select Purchases in the top right of the header.

Don't see it? Check these

  1. Sign in with the email you used at checkout. Your purchase is tied to that email. If you have more than one, try each of them.
  2. Look for your receipt and welcome email. Search your inbox, spam, and promotions for "Next Level Soul". It confirms which email was used and how to get in.
  3. Remember your plan. If you have a yearly plan, that's where you'll get access to all of them.
  4. Refresh your session. Sign out, close the app or browser, then sign back in.

Bought something else?

Single purchases all live under Purchases too. These guides cover each one:

Still can't see your course?

Email us at tv@nextlevelsoul.com with:

  • The name of the course
  • The email address you used at checkout
  • The date of your purchase
  • A copy of your receipt, if you have it

We will make sure your purchase is connected to your account.

Still need a hand?

Our support team is happy to help.

Email Support