Help Center / Account Assistance
Where do I find the Mastery course I purchased?
If you bought a Mastery course, it lives under the Purchases button. It is always in the same spot: the top right of the header.
Find it in 3 steps
- Sign in with the email you used at checkout.
- Look at the top right of the header for the button or small dropdown that says Purchases.
- Open Purchases and choose your Mastery course.
On your device
The layout shifts a little from device to device, but there is always a Purchases button or dropdown at the top right.
- Web browser: sign in, then open Purchases in the top right of the header.
- iPhone and iPad app: open the app, sign in, then tap Purchases in the top right.
- Android app: open the app, sign in, then tap Purchases in the top right.
- TV apps (Roku, Apple TV, Android TV): sign in, then select Purchases in the top right of the header.
Don't see it? Check these
- Sign in with the email you used at checkout. Your purchase is tied to that email. If you have more than one, try each of them.
- Look for your receipt and welcome email. Search your inbox, spam, and promotions for "Next Level Soul". It confirms which email was used and how to get in.
- Remember your plan. If you have a yearly plan, that's where you'll get access to all of them.
- Refresh your session. Sign out, close the app or browser, then sign back in.
Bought something else?
Single purchases all live under Purchases too. These guides cover each one:
Still can't see your course?
Email us at tv@nextlevelsoul.com with:
- The name of the course
- The email address you used at checkout
- The date of your purchase
- A copy of your receipt, if you have it
We will make sure your purchase is connected to your account.
