If Next Level Soul TV says it can't find your membership, it is almost always because you are signing in with a different email than the one you used when you joined. Here is how to track it down.

Try these first

1. Try your other emails. Think about any work, old, or secondary email you may have used at checkout.
2. Check for a hidden Apple email. If you joined with Apple, you may have chosen Hide My Email. In that case your account is tied to a private relay address that ends in privaterelay.appleid.com.
3. Search your inbox. Search for "Next Level Soul" in all of your email accounts, including spam and promotions. Your receipt or welcome email shows which address was used.
4. Think about where you joined. If you subscribed through Apple, Google, or Roku, sign in with the same account on that device.

Still not finding it?

Email us at tv@nextlevelsoul.com and include:

• Your full name
• Every email address you might have used
• The approximate date you joined
• How you paid (website, Apple, Google, or Roku)

We will find your membership and get you back in.