Refund Policy

Refund Policy

Last Updated: November 11, 2026

This Refund Policy applies to purchases from Next Level Soul, including Next Level Soul TV memberships, Mastery courses, audiobooks, guided meditations and pay-per-view titles. Next Level Soul is owned and operated by IFH Industries, Inc. It is part of our Terms of Use.

14-Day Money-Back Guarantee

If you are not satisfied for any reason, email tv@nextlevelsoul.com from the email address on your account within fourteen (14) days of the date of purchase. We will refund your purchase in full to your original payment method. You do not need to give a reason.

How to ask for a refund

  • Email tv@nextlevelsoul.com from the email on your account.
  • Tell us which purchase it is. That is all we need.
  • We will confirm by email and send the refund to the original payment method. Your bank may take a few business days to show it.

Memberships and renewals

You can cancel a membership at any time and keep access until the end of the term you paid for. Cancel from your account or by email. If a membership renews and you did not mean it to, write to us within fourteen (14) days of the renewal charge and we will refund that charge.

Promotions and discount codes

If you bought with a discount code, any refund is for the amount you actually paid.

After 14 days

After fourteen (14) days, sales are final and fees are non-refundable, except where a refund is required by law. Your local consumer law may give you rights beyond this policy, and nothing here limits them.

Purchases through Apple, Google, Roku or Amazon

If you subscribed or bought through one of these platforms, that platform handles your billing and refunds, and its refund rules apply. Please ask the platform for the refund.

Payment disputes

Please contact us before filing a payment dispute or chargeback. We can usually fix billing questions quickly. If you file a chargeback for a purchase we are able to refund, we may suspend or end your access.

Contact Us

Next Level Soul TV: tv@nextlevelsoul.com
Email: support@nextlevelsoul.com
Operated by: IFH Industries, Inc.
Mailing Address: 13492 Research Blvd. #120-757, Austin, TX 78750