A payment can fail for simple reasons, like an expired card or a bank that needs to approve the charge. Here is how to fix it and keep your access.

Common reasons a payment fails

• The card has expired or was replaced
• The billing address does not match your bank's records
• There are not enough funds available
• Your bank blocked the charge as a precaution

If you subscribed on our website

1. Check that your card details and billing address are correct.
2. Update your card by following our guide: How to update your payment information.
3. If it still fails, call your bank and ask them to approve the charge from Next Level Soul, then try again.

If you subscribed through Apple, Google, or Roku

That company handles your billing. Open your Apple ID, Google Play, or Roku account, update your payment method there, and the charge will be retried.

Still stuck?

Email us at tv@nextlevelsoul.com with the email on your account and the approximate date of the failed charge, and we will help you sort it out. Please do not send full card numbers.